Mpwrestaurants Reviews

Avoid! Purchased a Virgin Voucher for the London Steak House, because we had to change the date they claimed the voucher as having been used despite staff on the phone saying it was fine to reschedule.
Appalling customer service and rude email exchange, not professional at all.
In this current climate not honouring a voucher is appalling!!

Avoid,Avoid,Avoid,

We had a voucher for a two course meal at MPW in Birmingham. We were seated at an unclean table and a chair covered in someone’s hair. After 5 minutes of arrival we were notified that our voucher had been cancelled (even though we had the Virgin experience account details proving the voucher was valid).
The staff were unable to provide any assistance and when the issue was referred to the manager he said he would contact their accounts dept and then just left us. After waiting 45 minutes without any response I had to go and find the manager who responded that he couldn’t provide any help. As we were not willing to pay for a meal that had already been paid for we left the restaurant feeling completely let down and given the feeling by the members of staff that we were trying to pull a fast one.

I will never ever return to one of these restaurants due to way we were treated. Customer service at its very worst !

Plymouth MPW. No greeting on arrival, just a glance and "be with you in a minute" whilst 2 staff carried on talking. Very mediocre, bland food, don't expect frills or to be 'delighted'. I was expecting something I couldn't make myself in 30 minutes at home. Waitress was sweet and helpful. Spent over £100 on a lunch with pre paid voucher. Left tip because waitress looked sad! We won't be going again.

London steakhouse Liverpool Street. Used a voucher for a 3 course meal and cocktail. Vodka cocktail was tasteless. Had to pay an extra £2 for the prawn cocktail, which seems to be the policy to make you upgrade for nearly everything you want. You have to pay £6,50 extra for every side dish otherwise all you get is the steak. 5 onion rings over cooked, 3 croquet potatoes and less chips than you would get from McDonald's. Waiter who brought out the food forgot the chips, so they came out at the end of the meal, the same waiter gave me and my partner each others steak. My steak was supposed to be medium but came out rare and was so tough it was hard to cut, I would not return to this restaurant again. However the main waiter who served us I think his name was Darren could not do enough for us and was very apologetic.

Visited the Cardiff restaurant for the first time recently. First impressions were very good. The decor was tasteful but the whole place was very over-heated. The restaurant was quiet but this may be because it early evening. The staff were welcoming and the service was excellent. The food was good but not great - I was disappointed by my sirloin steak. However, the worse part of the meal was my dark chocolate mousse - it was served in a plastic glass! This is more suitable to McDonalds than fine dining.
I found it really strange that there are no toilet facilities on the same floor as the restaurant, you have to take the very slow lift to the floor below.

Marco Pierre White Restaurant? The Cube. So looking forward to an amazing experience with sky views of Birmingham city centre and to have a lovely relaxing afternoon tea... only to be let down by simply put the poor customer service and just unfriendly staff. Check your booking if you want to sit by a window they charge an extra £5 per person... then on top add an extra £5.90 they call it Discretionary service charge but your given no option to decline lol... There is a few things I can forgive but 1 hour and 20 minutes into our lunch while still eating, to then be asked to move to the bar area because they needed the table was a disgrace and so embarrassing! I've never had that before? our booking states 2 hours... we left, never again! you get better service in good old Nando's.

Avoid buying a Marco Pierre White EVoucher as a gift. Was charged £35 for the voucher but the gift was never received. No way if contacting them. It refers to contacting Customer Service but no contact details. Refers to clicking on a widget on bottom right of screen - no widget. Refers to quoting voucher reference - not easy when voucher never received! The reviews seem to suggest the experience is very poor anyway so perhaps not receiving this was a lucky escape.
Update: have managed to submit a message via online form today and received email stating it will take up to 72 Hours to respond.

Long wait for starters. Found piece of china in fishcake. Complete rubbish Supercilious nonsense. £100 for a mediocre dinner. Plenty of other places to eat in locality that believe in good food at realistic prices. This was Southampton grand harbour hotel

Very disappointing afternoon tea experience at the Cube, Birmingham. Booking was for 1.45pm but did not get seated until 2.30pm. No explanation given. Table not set properly - no cups or teaspoons. Floor underneath table was dirty. Tables crammed together. Very noisy, uncomfortable and chaotic. Food was just edible as sandwiches did not seem freshly made. This should have been a special experience but felt very substandard.

Review left on feedback from restaurant but no response has been acknowledged or received.

Marco Pierre The Cube my husband lost his glasses and the staff were amazing. Thank you so much Marieus and Arusa for all of your help. What brilliant staff the most helpful looked after our party of six you made our evening and Sunday perfect

AVOID BIRMINGHAM CUBE
Booked table had wait 1/2 hour for a drink... After waiting 1hour for our food and nothing chased a waitress to be told man who took our order as finished for the night.... Lost the order... So had to re order our food... Over 1/2 hour passed and still no starter... Not impressed left hit train and home

Southampton site, avoid this farce at all costs. Awful stumbling service, mistake after mistake, slow and shaky throughout. The setting is like a school dinner hall or public swimming pool combined, just terrible atmosphere, bright crude lighting and white metalwork everywhere. Truly lousy evening. Food just very average. Can you believe a kitchen that doesn’t have balsamic?

Visited Birmingham Marco Pierre White’s Steakhouse and Grill today for lunch. Chips over-cooked, we asked for chips that weren’t over-cooked, we received more of the same. Ordered ‘medium’ steak, under-cooked, raw in nearly half of it. We paid nearly £100 for 2 x main meals and a medium size glass of wine each. Very poor, over priced, won’t be going back. It used to be really good food (last year) not now.

Visited Leicester Square location of Mr Whites for my husbands 50th birthday
Pre theatre meal asked for rare received medium/well done
Quality poor for a Marco Pierre establishment
Meat tough and over cooked
I told member of staff about issue and was just told sorry no option to cook to requested rare
Would not visit again over priced

Tired, we booked into our hotel Indigo in Durham. Decided to eat at the Marco Pierre White restaurant in house. I had the 'fish'cakes, more like potato cakes with a bit of fish and my husband had the pork escalop which was tough, dry ( no sauce) and bland. Wish we had ventured out to find somewhere to eat. I should know better than to trust these 'celebrity chefs' who franchise their name. Very disappointed.